Customer Terms & Conditions

Our contract with you

These Terms will apply to any Order we accept from you via the App or on web, including any Order that is changed under paragraph 4. Note that unless you accept these Terms (by ticking the acceptance box when you set up your account) you will not be able to place an Order.
We may change the Terms from time to time and it is the current version which will apply to each Order when you place it. We will notify you of changes to the Terms by email.
Please read these Terms carefully and make sure that you understand them before placing an Order. The Terms restrict Our liability to you in certain circumstances. Please see paragraph 12. Please note any Orders without a voucher code and which have a value of less than £20 will be charged £20 as a minimum. Please note that minimum order value may differ depending on location – if you need help with this, contact our Customer Care at customercare@squeegey.co.uk.
If you need to contact Us at any time about an Order you may do so as set out in paragraph 14.

Definitions

When the following words with capital letters are used in these Terms, this is what they will mean

App: Squeegey UK

Event Outside Our Control: any occurrence or circumstances over which we have no control as described in paragraph 13 and including (without limitation) the unavailability of any Service Provider, key personnel or key materials without which We are unable to provide the Services;

Order: your order for the Services as set out in the order form submitted via the App;

Services: window cleaning, jet washing etc services carried out to your nominated address;

Service Providers: any third party with which we contract in order to assist us in providing the Services;

Terms: these terms and conditions as amended from time to time; and

We/Our/Us: Pattison Limited, company number: 0 6843068, 158 Burrage Road, London, SE18 7LA.

When we use the words “writing” or “written” in these Terms, this will include e-mail and notifications via the App.

Placing an Order

Please ensure that you check the details of your Order before submitting it as. We will not be liable to you for any errors you make. For example, please check carefully that you correctly identify each Item. If you think that you may have made a mistake, please contact Us as set out in paragraph 14. We will confirm any changes to your Order by email. Changes are also dealt with under paragraph 4.
Submission of an Order does not create a contract between us. The contract arises when We send you an email confirming acceptance of your Order. The email will include your billing information.
We will assign an order number to each Order and inform you of it when We accept the Order. Please quote the order number in all subsequent contact with Us.
If for any reason We are unable fulfil your Order, We will let you know by email.

Changes to your Order

You may make a change to an Order at any time before the collection time set out in Our email acceptance of your Order by contacting our Customer Care at customercare@squeegey.co.uk.
With your consent and at our discretion, We may make a change to your Order as an alternative to cancelling it.
Where changes are made to an Order under either of the preceding sub-paragraphs We will re-issue the Order confirmation to you via email.

Cancelling or rescheduling your Order

You have the following limited rights to cancel an Order.
You may cancel or reschedule your Order with no additional charge in the following circumstances:
- at any time up to four hours before the collection time – set out in our email acceptance of your Order – via the App or by contacting customercare@squeegey.co.uk; or
- If, after we have collected your Item(s), we are affected by an Event Outside Our Control by contacting our Customer Care at customercare@squeegey.co.uk.
You acknowledge that (subject to paragraph 5.4) once an Item has been collected from you, we have begun providing the Services to you and that any rights of cancellation or rescheduling you may have under the Consumer Contracts Regulations or any equivalent law or regulations will be lost.
Cancelling or rescheduling your order less than four hours before a collection or failing to be present for collection will incur a £10 additional charge.
Rescheduling your delivery less than four hours before a delivery or failing to be present for delivery will also incur a £10 additional charge.

Our rights to cancel your Order

We may cancel your Order and the contract between you and Us in the following circumstances:
- as a result of an Event Outside Our Control
If we cancel your Order we will contact you by phone or email and
- We will not charge you anything and you will not have to make any payment to Us;
- We will use reasonable endeavours to communicate any delay to you by phone or email.

Service standards

We will provide the Services with reasonable care and skill in accordance with good industry standards.
We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order, for example if an address is incomplete or inaccurate in accordance with an order.

If there is a problem with the services

If there is any problem with the Services:
- please contact our Customer Care by email at customercare@squeegey.co.uk as detailed on the App and tell Us as soon as reasonably possible;
- if you have a complaint about the Services we will deal with it in accordance with our Complaints Policy, available at www.squeegey.co.uk/complaints.
- You will not have to pay for Us to deal with your complaint.
Complaints should be notified to Us within 24 hours if you believe that We are in breach of our obligations under these Terms.
As a consumer, you have statutory rights if our Services are not carried out with reasonable skill and care, or if the materials used are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

Price and payment

The price of the Services will be set out in Our price list as set out in the App or at www.squeegey.co.uk/prices and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted in accordance with paragraph 3.2.
Our prices include VAT. However, if the rate of VAT changes between the date we accept your Order and the date of payment, We will have to adjust the rate of VAT that you pay.
Upon placing an Order we capture the payment but do not directly charge your card although some banks will show it as a recent transaction. We process payments when we have received your Order at the facility and after cleaning. If your final total is greater than your captured total (i.e. we need to update your Order accordingly) it may show on your recent transactions but the captured amount will be released when we have taken the full payment. We will take payment from the debit or credit card, details of which were supplied with your Order. If for any reason we are unable to take payment you will become liable to Us for the sum due plus interest at the rate 3% a year above the base lending rate of Barclays Bank PLC from the time to time. Interest will accrue on a daily basis from due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.

Squeegey Rewards

One processed and paid order will be rewarded with one squeegey stamp. Cancelled orders will not be rewarded with squeegey stamps. Squeegey stamps do not bear any monetary value.
When a customer collects enough squeegey stamps to earn a Squeegey reward, we will send a notification email to confirm. Offers will be automatically sent by email when an order is complete. Squeegey Rewards offers cannot be returned, exchanged or refunded. Squeegey Rewards offers are subject to change without prior notice.
As of March 9, 2016 all Squeegey Rewards have been reset and no rewards accumulated prior to this point are considered valid.

Our liability to you

We will not be responsible to you for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and US at the time we entered into a contract for the Services.
We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be responsible for any loss or damage (including, without limitation) any glass breakage, or other damage, resulting from the following:
- failure to notify us of any special requirements or instructions for cleaning;
- any existing damage to the glass;
- our acceptance of Items which we agree to provide the Services for under paragraph 8.3;
- our agreement … paragraph 7.3;
- 8 our disposal of Items under paragraph 7.4;
We do not exclude or limit in any way Our liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
- breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
- defective products under the Consumer Protection Act 1987.
We will not be liable for any consequential loss.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
- We will contact you as soon as reasonably possible to notify you; and
- Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control; or
- You may cancel your Order under paragraph 5.2 or We may cancel it under paragraph 6.1.1.

Information about us and how to contact us

We are a company registered in England and Wales. Our company registration number is 948 9506 66 and Our registered office is at 158 Burrage Road, London, SE18 7LA.
If you have any questions or if you have any complaints, please contact Us. You can contact Us by emailing Us at customercare@squeegey.co.uk, or sending a request via the App.
If you wish to contact Us in writing, or if any paragraph in these Terms requires you to give Us notice in writing, you can send this to Us by e-mail at . We will confirm receipt of this by email. If We have to contact you or give you notice in writing, We will do so by notification via the App or by e-mail to the address you provide to Us in the Order.

How we may use your personal information

We will only use the personal information you provide to Us as set out in our Privacy Policy at www.squeegey.co.uk/privacy-policy

Squeegey UK Quality Guarantee

We check all serviced windows before leaving customer properties. However, if you are not completely satisfied then simply contact us within 24 hours of delivery and we guarantee to re-clean your items free of charge. Any re-clean requests submitted after 24 hours will be considered on a discretionary basis.
To request re-cleaning for your items please email our Customer Care team, explain the problem and attach any relevant photos. A Customer Service agent will contact you to arrange a suitable time for re-clean.

Vouchers and Promotions

Vouchers are subject to expiry dates and value for particular promotions.
These terms apply to all Squeegey UK vouchers and are subject to Squeegey’s full service terms and conditions and website terms and conditions.
Vouchers cannot be used in conjunction with any other Squeegey UK voucher or any other offer.
Only one voucher or code may be used per transaction.
Vouchers are strictly non-transferable, and have no cash value. Placing a voucher for sale is strictly prohibited and renders the voucher void.
Squeegey UK reserves the right to reject a voucher with reasonable cause.
Squeegey UK reserves the right to withdraw this offer at any time and without warning.
To redeem a voucher you must present the code found on the voucher at checkout.
The minimum order value for orders using a Voucher code is £20 or otherwise specified, including the voucher.
Once activated, vouchers must be used within 24 hours.
Vouchers are issued on and limited to a one per household basis.
Vouchers cannot be applied to shop items or shoe services.
Vouchers cannot be applied when purchasing promotional services, as these are already heavily discounted.

Referral

If an existing customer refers a friend (a new customer) using the referral code created in the app, or via our direct mail vouchers, we will give the referrer a 25% off Squeegey UK voucher. The referred friend (customer) will receive a 25% off Squeegey UK voucher.
Referral vouchers have an expiry period of 365 days from the day that they are issued.
To benefit from the referral offer, the existing customer must use the referral code created in the app or the code printed on the direct mail gift card.
The existing customer will only receive their referral voucher once the referred friend has completed a transaction and the order payment has been processed successfully.
Referral vouchers will not be issued for installations. Squeegey UK will only accept referrals for new customers orders.
The minimum order value for orders using a referral voucher code or a referral reward voucher code is £20, including the voucher.
Referral vouchers cannot be used in conjunction with any other customer offer or promotion.
Referral vouchers are issued on and limited to a one per household basis.

Other important terms

We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
These Terms are governed by English law and will be subject to the exclusive jurisdiction of the English courts, unless you are a resident of Northern Ireland or Scotland, in which case you may also bring proceedings in Northern Ireland or Scotland as appropriate.

Squeegey UK Digital Gift Cards

Digital Gift cards cannot be redeemed for cash or returned for cash refund.
Squeegey UK accepts no responsibility for digital gift cards after purchase. Please make sure you enter the correct recipient email address.
Pattison Limited is not responsible for any loss or damage resulting from lost or stolen digital cards or use without your permission.
Any amount not used from the digital gift card cannot be redeemed on another order.
These terms and conditions will not affect your statutory rights.
Digital Gift cards cannot be used in conjunction with any other Squeegey UK voucher or any other offer.
Placing a digital gift card for sale is strictly prohibited and renders the gift card void.
Only one digital gift card or code may be used per transaction.
Digital Gift cards do not count as referral codes and no parties will receive £10 extra as a referral.
All digital gift cards are subject to a one-year expiry from the day of purchase.

Squeegey UK Gift cards

Squeegey UK gift cards are issued by Pattison Limited.
This card cannot be redeemed for cash or returned for cash refund.
You will be responsible for this card after purchase.
Pattison Limited is not responsible for any loss or damage resulting from lost or stolen cards or use without your permission.
Any amount not used from the gift card cannot be redeemed on another order.
Pattison Limited reserves the right to amend the terms and conditions or discontinue the card at any time.
These terms apply to all Squeegey UK vouchers and are subject to Squeegey’s full service terms and conditions and website terms and conditions.
These terms and conditions will not affect your statutory rights.
Gift cards cannot be used in conjunction with any other Squeegey UK voucher or any other offer.
Placing a gift card for sale is strictly prohibited and renders the gift card void.
Only one gift card or code may be used per transaction.
Gift cards do not count as referral codes and no parties will receive £10 extra as a referral.
Expiry date is stated on the gift card.
Your gift card is valuable, so treat it like cash.